Delivery driver phone screen questions
Non-CDL delivery roles hinge on the driving record, the physical work, and route discipline. Drivers apply on their phones and call from the road; a call-in screen meets them there.
Eight questions, and what to listen for
Ask them in this order. The first two sort the pool; the middle ones show judgment; the last ones settle logistics before anyone books an interview.
- 1
Do you have a valid driver's license, and how long have you had it?
Listen for: Yes, class, years.
- 2
In the last three years, any moving violations or at-fault accidents?
Listen for: Honest and specific. The MVR will confirm.
- 3
Tell me about any delivery, courier, or route driving you have done.
Listen for: Stops per day, vehicle type, tenure.
- 4
Can you lift 50-pound packages repeatedly and get in and out of a van 100+ times a day, with or without reasonable accommodation?
Listen for: A plain yes or a stated limit.
- 5
How do you handle a route that is running late?
Listen for: Communicate with dispatch, prioritize, stay safe. Speeding as a solution is a red flag.
- 6
Are you comfortable using a phone app for navigation and proof of delivery?
Listen for: Yes.
- 7
Which days can you work, and are early starts workable?
Listen for: Match to the route schedule.
- 8
Can you pass a background check and drug screen, and when could you start?
Listen for: A yes and a date.
Red flags on the call
- Recent at-fault accidents or a suspension
- Physical demands not workable
- Late-route answer involves speeding
- Cannot do early starts
Keep it short
Five questions, four to six minutes. Delivery driver candidates are usually applying to several jobs at once; a screen they can finish between shifts gets finished. Save the deeper questions for the interview, where the candidate has already answered these once.
Ask whether the candidate can perform an essential task with or without reasonable accommodation; do not ask about disability or medical history. Avoid age, family, religion, national origin and other protected characteristics. See the EEOC's hiring-question guidance.
Be the delivery driver candidate for three minutes
We call your phone and run a real three-question screen for Swift Parcel, a last-mile delivery company running routes across Denver. $20 to $23 an hour. Your scorecard is emailed to you exactly as a recruiter would see it.
- 1Do you have a valid driver's license, and any violations or accidents in the last three years?
- 2Tell me about any delivery or route driving you have done.
- 3Can you lift 50-pound packages repeatedly through a shift, with or without reasonable accommodation?
Your phone is about to ring at
Joe from Swift Parcel will introduce himself and ask three questions. While you talk, try a few things:
- Cut in mid-sentence and notice the pause
- Give a vague answer and hear the follow-up
- Say you are not interested and hear it wrap up
Your scorecard lands in your inbox about a minute after you hang up.
Run this exact screen for every delivery driver who applies
Create a role in PhoneScreen with these five questions, share the link, and every candidate gets the same screen the moment they call. You read the scorecards. First 10 screens are free.
- 1Do you have a valid driver's license, and any violations or accidents in the last three years?
- 2Tell me about any delivery or route driving you have done.
- 3Can you lift 50-pound packages repeatedly through a shift, with or without reasonable accommodation?
- 4How do you handle a route that is running late?
- 5Which days can you work, and when could you start?
Common questions
Can screens start automatically from our applicant system? +
Yes. Indeed, Workstream, Zapier, and the API can create the candidate and send the link the moment an application arrives.
Screening for warehouses and logistics · More roles: forklift operator, warehouse associate, warehouse supervisor, caregiver, CDL truck driver, line cook · Why the same questions for everyone