Automate the phone screen for call centers and support teams with AI.
Classes start on a date and seats must be filled. Every applicant needs a voice screen, and recruiters cannot do two hundred of them in a week. PhoneScreen fixes that: send the link to the customer service and inbound sales reps you choose, they call in and answer your questions, and your team compares scorecards.
A screen built for call centers and support teams
Start from this template and edit anything. Every answer is scored against the question you asked.
- 1Tell me about your most recent customer-facing or call center role.
- 2How would you handle a caller who is angry about something that was not your fault?
- 3Have you used a CRM or ticketing system? Which ones?
- 4Which shifts can you work, and are evenings and weekends workable?
- 5When could you start, and how long is your notice period?
A better experience on both sides of call centers and support teams hiring
Applicants get a simple first step that fits around the job. Hiring teams get consistent information they can act on.
Hear how candidates communicate
Applicants complete a structured voice screen from a quiet place and show how they listen, explain, and respond.
Fill the class without lowering the bar
Recruiters compare clear evidence across a large applicant pool before the next training cohort begins.
Every candidate, scored, in one list
This is a Inbound Customer Service Representative role at BrightLine Support Solutions, a sample account. Candidates call in, the list fills up, and you open the ones worth a closer look.
“We used to lose 45 minutes per candidate scheduling the call, taking it, and writing it up. Now we send a link, the candidate does the screen whenever it suits them, and I review it on my own time in about five minutes. That time went straight back to our team.”
Three minutes, no account
Be the candidate: take our three-question sample screen, call the number, and get the scorecard in your inbox. Then imagine it running for every applicant to your next opening.
Your phone is about to ring at
Joe from Dunder Mifflin will introduce himself and ask three questions. While you talk, try a few things:
- Cut in mid-sentence and notice the pause
- Give a vague answer and hear the follow-up
- Say you are not interested and hear it wrap up
Your scorecard lands in your inbox about a minute after you hang up.
Also for: home care agenciesrestaurantswarehouses and logisticsstaffing agenciesretail storestrucking companieshotels and hospitalityconstruction companiessecurity companieshealthcare and senior livingAll industries
Get your first 10 screens free
Ten minutes to set up. First 10 screens free, then $4 per completed screen. No card, no monthly fee, nothing to cancel.